NovoraYour services and policies
Start with the facts you approve: service descriptions, business hours, coverage, and the details a caller needs before taking the next step. Questions outside those facts can be flagged for a person to resolve.
NOVORA / FOR SERVICE BUSINESSES
An AI receptionist.
A thoughtful first hello.
When your team is serving a customer, the next caller still needs a helpful answer. Nova uses your approved business information to answer questions, collect the right details, and prepare the next step for your team.
A CLOSER LOOK
Built around the questions your customers actually ask.
A useful appointment request
A requested time is useful when it comes with the customer’s name, callback number, and service needs. Your team can review those details and confirm availability according to the booking rules agreed during setup.
One conversation to build on
Give the next person context instead of asking the customer to start again. Review the inquiry in the client workspace, add a note, and decide whether to call back or prepare a follow-up response.
YOUR SETUP
Start with your business.
Agree on the details.
We review your business facts, greeting, call routing, and handoff rules with you. Then we test representative calls together before activating the agreed workflow. Phone setup and availability depend on the configuration chosen for your business.
BEFORE WE BEGIN
A few useful answers.
Can Nova confirm appointments on its own?
Appointment handling follows the rules configured for your business. A requested date or time is not automatically a confirmed booking. Your team reviews requests and confirms availability where approval is required.
What information do you need from us?
Your services, hours, service area if applicable, approved answers, preferred greeting, and the contact or team responsible for follow-up. We also agree on what Nova should do when a caller needs a person.
Can I hear it before deciding?
Yes. Request a demo and tell us about your business so we can walk through the call experience, the captured inquiry, and the next steps your team would review.
SEE THE WHOLE JOURNEY